Studio Policies

We at Ray Studios & Academy aim to provide a professional, safe, and creatively inspiring environment for all artists, students, and collaborators. These policies ensure smooth operations, respectful conduct, and high‑quality results for every client.

1. Booking & Scheduling

Booking: Sessions must be booked in advance through our website, email, or official booking channels.

Scheduling: Clients are expected to arrive on time to avoid delays or reduced session duration. If you expect to be late, please inform us as soon as possible.

Confirmation: You will receive a confirmation email or text message upon booking. Please notify us immediately if there are any errors.

Walk-Ins: Walk-ins are welcome but subject to availability. Priority is given to scheduled appointments.

2. Cancellations & Rescheduling

Notice: Cancellations made 48 hours or more before the scheduled time may be eligible for a refund or reschedule.

Late Cancellations: Cancellations within 48 hours may result in a partial or full charge.

No-Shows: Clients who miss an appointment without notice may be charged the full service fee.

Rescheduling: Rescheduling depends on studio availability.

3. Late Arrivals

Grace Period: We allow a 10-minute grace period for late arrivals. After this, your appointment may be shortened or rescheduled to avoid delays for other clients.

Fees: Late arrivals may incur a late fee or require rescheduling.

4. Health & Safety

Vaccinations: All pets must be up-to-date on vaccinations (e.g., rabies, distemper, and bordetella). Proof of vaccination may be required.

Health Issues: Please inform us of any health conditions, allergies, or behavioral concerns your pet may have before the appointment.

Flea/Tick Policy: If fleas or ticks are found, we will administer a flea/tick treatment at an additional cost of $15.

5. Grooming Process

Consultation: During your first visit, we’ll discuss your pet’s grooming needs and preferences.

Handling: Our groomers are trained to handle pets with care and patience. However, if your pet becomes overly stressed or aggressive, we reserve the right to stop the service for their safety and ours.

Mats & Tangles: Severely matted fur may require shaving for your pet’s comfort. Additional fees may apply for extensive de-matting.

6. Payment

Accepted Methods: We accept cash, credit/debit cards, and digital payments (e.g., Google Pay, PhonePe).

Final Stage: Full payment is required before release of final audio files or project materials.

Pricing: Rates are subject to change, but confirmed bookings retain their agreed price.

7. Pick-Up & Drop-Off

Timing: Please pick up your pet promptly after their grooming session is complete. Late pick-ups may incur a $10/hour fee.

Communication: If you need to adjust your pick-up time, please notify us as soon as possible.

8. Satisfaction Guarantee

Feedback: We want you and your pet to be 100% satisfied. If you’re unhappy with the service, please let us know within 24 hours, and we’ll do our best to make it right.

Refunds: Refunds are issued at our discretion and may be provided as a credit toward future services.

9. Salon Etiquette

Leashes & Carriers: All pets must be on a leash or in a carrier when entering and exiting the salon.

Behavior: For the safety of all pets and staff, aggressive or overly anxious pets may be asked to reschedule or require special handling.

Children: Children are welcome but must be supervised at all times.

10. Liability

We respect your creative work and personal information. Any materials, demos, or unreleased music recorded with us remain confidential unless you authorize sharing. For details, please refer to our full Privacy Policy.

11. Changes to Policies

We may update this policy occasionally to reflect new standards, legal requirements, or operational improvements. Updated versions will be posted on this page.

12. Contact Us

If you have any questions about our policies, please don’t hesitate to reach out:
Email: info@raystudios.pro
Phone: +91 9820571087
Address: Ray Studios & Academy, 302, Karishma Plaza, Pushpa Park, Malad East, Mumbai - 400097